Amazon Connect is an easy to use omni-channel cloud contact center platform that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give their customers personal, dynamic, and natural experiences which has become Amazon Connect.

Amazon Connect allows you to quickly build and deploy mission critical contact centers. By leveraging the Amazon Web Services ecosystem of services such as Amazon Lex, Amazon Transcribe, Amazon Contact Lens and other services in the Amazon toolbox, we can build your next generation contact center solution which decreases costs and increases your capabilities on a pay as you go model.

We also offer our Centricity platform powered by Amazon Web Services which will provide your operation with wall boards and data dashboards as well as a customized agent call control interface that can be customized to meet your needs. Centricity helps operationalize your Amazon Connect solution so that your internal team can get the benefits of Connect with out having to be a technical resource.

Leveraging Amazon Web Services with Amazon Connect

Build intelligent speech IVRs with Amazon Lex

Transcribe call recordings with Amazon Transcribe

Machine Learning with Contact center analytics with Amazon Contact lens

Next Gen chat services with Amazon Chat

Easy Salesforce CTI integration using Amazon services

Contact Center platform with Next Gen feat

Secure Amazon Workspaces
Desktop as a Service (DaaS)

We can deploy Amazon Workspaces to support your Desktop as a Service (DaaS) strategy. We leverage bare workspaces with no management, or we can take it to the next level by deploying a full suite of security controls which is our Centricity - Secure Amazon Workspaces product. These controls protect your data, secure the edge nodes, monitor the end user’s activity to make sure your data is secure, give you operational control for large scale deployments and help you pass compliance requirements such as HIPAA and PCI DSS control sets.

Deploy any or all of the security controls in our arsenal.

Hardened OS - CIS Standard

Secure connectivity to your internal environment

DaaS Performance Monitoring

Extend your Active Directory

Web Content Filtering

Data Loss Prevention

Two Factor Authentication

Insider Threat Detection

End Point Security

Image Packaging

Application Deployment