CloudHesive has deep experience in augmenting our customer’s applications with AWS AI Services with a focus on Customer Experience, and a track record building solutions for customers in the Contact Center, eCommerce and Media spaces.
With AWS and their AI services (Amazon Comprehend, Amazon Lex, Amazon Polly, Rekognition, Amazon Transcribe, Amazon Translate, Amazon Personalize, Amazon, Forecast, Amazon Textract) much of the heavy lifting is covered, but capability is still required around the operationalization of the services.
CloudHesive’s Cloud Management Platform, Centricity, leverages many of these same capabilities to provide real time and historical transcription, translation and sentiment analysis of Contact Center Channels as well as Recommendation Engines for Media Channels and eCommerce platforms.
CloudHesive has built applications for our customers in the Contact Center and Media Spaces, leveraging many of these battle-tested design patterns, both tightly integrating with other AWS services (Connect, Media Services, etc.) as well as third party solutions (Contact Centers, eCommerce Platforms, etc.)
We work with you to identify the outcome you wish to derive from the solution
We work with you to prepare the data for initial training as well as integration
Based on the data and your goals we identify an ideal model to leverage and train the model selected using sample data
We measure the output of the initial training and, if needed, select an additional model to leverage
We integrate the AI/ML solution with your platform
We monitor for source data quality, responsiveness of AI/ML API and quality of model/training data
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