Your contact center is the heart of your customer experience. We can Keep it healthy with our Services.

Managed Services

Allow us to help you managing your contact center platforms and cloud technologies. We have long experiences in development and deployment contact center technologies, with internally developed tools that ease and simplify management and monitoring of those technologies.

With our services you can keep a healthy and robust Contact Center to keep busting your customer services!

Our Services

Amazon Connect

Amazon Connect Made Easy

Amazon Connect is an easy to use omni-channel cloud contact center platform that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give their customers personal, dynamic, and natural experiences which has become Amazon Connect.

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Amazon Connect Managed Services

We provide a comprehensive set of deliverables for Amazon Connect Managed Services, including platform guidance and technical support. We can deliver improved performance and minimized downtime, giving you back time to focus on your core business.

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Amazon Connect Chat

Amazon Connect’s chat capabilities provide businesses a single unified contact center service for integrated voice and chat to increase your customer experience. Help drive a positive Customer Experience by leveraging the touch points your customers want to engage through.

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Conversational Bots & AI

Leverage your AI capabilities to provide real time and historical transcription, translation and sentiment analysis of Contact Center Channels as well as Recommendation Engines for Media Channels and eCommerce platforms.

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ConnectPath CX

Combine the base capability of Amazon Connect with a full-featured agent dashboard and a rich library of features—without requiring custom development.

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